Return & Refund Policy – Gtumbler ( TUMBLER LTD )

At Gtumbler ( TUMBLER LTD ), customer satisfaction is our top priority. We understand that unexpected issues may arise, and we’re here to ensure that every concern is handled promptly and fairly.

1. Return & Exchange Guidelines

We accept return or exchange requests within 15 days from the date your order was delivered.

Due to the personalized and made-to-order nature of our products, we only approve returns or exchanges under the following circumstances:

  • The item you received is significantly different from the one described (e.g., incorrect design placement, blurry print, distorted colors)

  • The product is damaged or defective due to production or shipping issues

  • You received the wrong item, size, or color, or your package was incomplete

  • The order was lost in transit

  • Errors occurred due to our manufacturing system or delivery carrier

❌ We do not accept returns for reasons such as size misjudgment, change of mind, or mistakes caused during the ordering process by the customer.

2. How to Submit a Return or Exchange Request

To ensure a smooth process, please email us at [email protected] with the following details:

  • Order number

  • Clear photo(s) or a short video showing the product issue and shipping label

📝 For issues related to printing size or design misalignment, include a ruler or tape measure in the photo.

Once your request is verified, we’ll process a free replacement. In most cases, you won’t be asked to return the defective product.

3. Return Shipping Instructions (If Required)

If a return is needed, we will provide instructions and a return address.

Shipping Address:
20-22 Wenlock Road, London, England, N1 7GU, United Kingdom.

Return conditions:

  • Items must be unused, unwashed, and in original packaging

  • Customers are responsible for all return shipping costs

  • Unauthorized returns or items that don’t meet the condition criteria will not be refunded or replaced

📌 Please do not send anything back before receiving confirmation from our support team.

4. Refund Policy

We offer refunds under the following conditions:

  • The order was canceled before production began

  • The package was not delivered within 30 business days

  • You received an incorrect or defective product

  • Your order was lost in transit

To request a refund, please contact us at [email protected] with your order number and media evidence (photos or video).

5. Refund Processing Time

  • Once your claim is approved, we’ll process your refund within 7 business days

  • Refunds are issued to the original payment method

  • Timing may vary depending on your bank’s processing system

If you have concerns regarding refund delays, please contact us first before filing a chargeback or dispute.

6. Cases That Are Not Eligible for Refund

We do not offer refunds or exchanges for:

  • Orders with customer-side errors (wrong size, design, or shipping address)

  • Used, altered, or washed items

  • Items returned without prior approval

  • Orders made with discount codes or promotional pricing

  • Claims submitted more than 60 business days after the order date

7. Final Notes

By placing an order with Gtumbler ( TUMBLER LTD ), you agree to the terms above. We aim to respond to every request with fairness and care, but we reserve the right to reject claims that fall outside our guidelines.

If you have any questions or need assistance, feel free to reach out to us at [email protected].